Account

Leaving Punji?

You can pause your account or delete it from inside the app. Deletion waits 30 days so you can change your mind, then runs. This page says exactly what it removes and what it keeps.

Last updated · 25 September 2026

1. From inside the app

Open Punji and sign in.
Open the You tab, then Account & device security, then Delete account. The screen is titled “Leaving Punji?” and offers two choices.
Pause account: reversible, with no time limit. It signs you out on this phone, and you resume by signing in. Your holdings, watchlist and history stay as they are. Pausing does not yet stop notifications to other phones where you are still signed in; use Sign out everywhere on the same security screen first if you want them to stop.
Continue to delete, then Schedule deletion: your account is deleted in 30 days. Until then you can sign in and tap Cancel deletion. Scheduling does not sign you out.

Email [email protected] with the subject Account deletion request, from the address you signed up with, and say that you want the account deleted. We handle these by hand within 7 business days and may ask one question to confirm the request is yours. We will not act on a request from a different address. The result is the same as deleting in the app.

3. What deletion removes

After the 30 days, deletion removes:

Your holdings, transactions and portfolio snapshots.
Your watchlist and screener presets.
Your price alerts.
Your in-app notifications, home-feed preferences and dismissals.
Your corporate-event reminders and IPO issue alerts and reminders.
The sign-up record used to detect duplicate accounts.
Your name on the account, and the name and photo shown on the virtual trading leaderboard.
Your sign-in: the email on the account is replaced with a placeholder, your sign-in details are cleared, you are signed out everywhere, and the account can no longer be opened.

4. What deletion does not remove today

The account record itself is kept, emptied and locked, with the same internal user ID. Because of that, the following are not removed by deletion today:

Family portfolios: the people you track and their holdings, including the reference to their MeroShare account and BOID.
Other money you recorded: bank balances, deposits and other assets, your portfolio's daily value history, cash dividends you confirmed, and past weekly digests.
Community: your Community profile, posts, comments, likes, follows and poll votes.
Virtual trading: your wallet, orders and results. Your name is hidden, but your @handle is not cleared.
Invites: your invite code and the invites you sent, which hold only a masked form of each address and its domain.
Device push tokens registered on other phones.
Analytics, crash reports and billing records held by PostHog, Sentry and RevenueCat. These are not yet erased when you delete; they age out under each service's own retention.

If you want any of these removed now, write to [email protected] from your account's address and we will remove them by hand.

5. What we keep on purpose

Your email, for 180 days, in a normalised form, only to stop the same address opening a new account in that time. The app says so on the confirmation screen. It exists because new accounts can earn invite rewards, and deleting and re-joining would otherwise collect them again. After 180 days it is removed automatically.
One churn record: a one-way hash of your user ID, your sign-up date, the date you asked to delete, how many days you were active, and how many holdings, watchlist entries and alerts you had. No email, name or symbols.

Not with the same email for 180 days after you ask to delete. After that, yes, and the new account starts empty.

7. Why wait 30 days?

Deletion cannot be undone once it runs. The 30 days let you cancel a deletion you regret by signing in. You don't need to do anything to let it complete.

8. Contact

Questions or trouble with deletion: [email protected]. We reply within 1 to 2 business days.